Privacy policy

Privacy Policy for PitmasterX

Last updated: 30 September 2026

This Privacy Policy explains how PitmasterX B.V., trading as Pitmaster X (“we”, “us” or “our”), collects, uses and protects your personal information when you visit shop.pitmasterx.com, make a purchase, or contact us. This includes purchases made through links to our store on YouTube or other platforms.

  1. Who We Are

PitmasterX B.V. is responsible for the processing of personal information described in this Privacy Policy.

Company name: PitmasterX B.V.
Trade name: Pitmaster X
Address: De Voortweg 11, 6975 AA Tonden, Netherlands
Email: management@pitmasterx.com
Chamber of Commerce (KvK) number: 90560035

  1. Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact and delivery information, such as your name, email address, billing address and shipping address.

  • Order and transaction information, including the products purchased, payment status, payment method and delivery details. Payments are processed through payment service providers.

  • Information you provide when contacting us, including questions, return requests and other correspondence.

  • Technical and usage information, such as your IP address, browser type, device information and interactions with our website. This information may also constitute personal data.

We obtain this information directly from you, automatically when you use our website, and from service providers involved in processing your payment or delivering your order.

Information needed to process and deliver an order must be provided for us to fulfil that order.

  1. How and Why We Use Your Information

We use your personal information for the following purposes:

  • To accept, process and deliver orders, handle payments and returns, and provide order-related customer support. This processing is necessary to perform our contract with you or take steps at your request before entering into a contract.

  • To maintain accounting records and meet applicable tax and other legal requirements. This processing is based on our legal obligations.

  • To respond to general enquiries, protect our store against fraud and misuse, and maintain the security of our services. This processing is based on our legitimate interests in running a secure business and assisting customers, balanced against your rights and interests.

  • To understand and improve our website and services. Where this involves cookies or tracking that require consent, we rely on your consent. Other necessary and proportionate improvements may be based on our legitimate interest in operating an effective store.

  • To send newsletters and promotional communications when you have opted in. You can unsubscribe using the link in our marketing emails or by contacting us.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal. Visiting our website does not, by itself, constitute consent to optional tracking or marketing.

  1. Sharing Your Information

Our store is hosted on Shopify. We share personal information where necessary with providers that support our operations, including:

  • Shopify and providers of essential store services.

  • Payment service providers.

  • Shipping carriers and fulfilment partners.

  • IT, customer support and professional service providers where needed.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

Providers processing information on our behalf must do so under appropriate data protection arrangements. Some providers, including payment providers, may also process information as independent controllers for their own legal, security or service-related purposes. Their own privacy notices explain that processing.

When you use YouTube or another external platform, that platform’s own privacy policy also applies to its processing of your information.

  1. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support functions such as the shopping cart, checkout and website security. We may also use these technologies to understand website usage or support marketing.

Cookies and tracking technologies that legally require consent must only be used with your prior consent. You can refuse optional cookies and withdraw consent through the website’s consent controls where available.

You can also manage or delete cookies through your browser settings. Blocking essential cookies may prevent parts of the store from working correctly. Contact us if you need assistance with your privacy choices.

  1. How Long We Keep Information

We retain personal information only for as long as necessary for the purposes described in this policy.

Retention periods depend on the type of information, the completion of your order or enquiry, applicable accounting and tax obligations, and any need to resolve disputes or legal claims.

Marketing information is retained while your subscription remains active. After you unsubscribe, we may retain a limited record of your preference to ensure that we respect it.

Information that is no longer needed is deleted or anonymised.

  1. International Data Transfers

Our service providers may process personal information outside the European Economic Area.

Where such transfers take place, applicable data protection safeguards are required, such as an adequacy decision by the European Commission or approved contractual safeguards, including Standard Contractual Clauses.

You can contact us for more information about transfers relevant to your personal data and the applicable safeguards.

  1. Data Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure.

  1. Your Privacy Rights

Subject to the conditions and exceptions in applicable data protection law, you may request:

  • Access to your personal information.

  • Correction of inaccurate or incomplete information.

  • Deletion of your information.

  • Restriction of processing.

  • Transfer of your information in a commonly used, machine-readable format.

You may also object to processing based on legitimate interests and object at any time to the use of your information for direct marketing. Where we rely on consent, you may withdraw it at any time.

To exercise your rights, email management@pitmasterx.com. We may request information reasonably necessary to verify your identity. We will normally respond within one month. If a lawful extension is needed, we will explain this within that period.

You may lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, at https://autoriteitpersoonsgegevens.nl, or with the competent supervisory authority in your country.

  1. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, data processing practices or legal requirements.

The latest version will be published on our website with an updated revision date. Where required, we will notify you of significant changes or request fresh consent.

For questions about this policy or the processing of your personal information, contact management@pitmasterx.com.